Privacy Policy - Castle
At Castle, we honor the privacy of Indian users and comply with applicable data protection laws as well as provisions of the Information Technology Act, 2000. To be as transparent as possible and to guarantee an impeccable entertainment experience, this Privacy Policy tells you about how your information is collected, used, safeguarded and managed when you visit our streaming services, download our app or interact with our platform.
1. Information We Collect
1. Information We Collect
We collect two types of information to enhance your experience:
Voluntarily provided information: Your name and email address if you contact our support team for assistance. You can come here and use our services without telling us who you are.
Automatically collected data: This includes the type of device you are using, your IP address (to optimize local content based on location), and other usage information (such as genre preferences or feature usage within apps) collected in a passive manner. For our Indian users with different network conditions, this data is crucial to refine server speed, tailor content recommendation and address technical issues.
2. How We Use Your Information
2. How We Use Your Information
We only use user data to make our app work better for you, like working on the bugs you report; we’ll never sell your info or use it to show ads.:) – _Your data is used only to improve service, so when something’s up with the streams, and we’re busy making it right. (PS: We’ve updated options for subtitles for regional languages & ensured that low-bandwidth users can stream videos in better quality!)
No, your personal data is not rented, sold or shared with any third parties for marketing purposes. We provide information only when we are legally compelled to do so, and never voluntarily, including national security requests for the content stored on our platform.
3. Data Security
3. Data Security
We have implemented security safeguards designed to protect your information from breaches or unauthorized access, such as data encryption and secure servers. As an Indian-focused platform, maintaining user data is our top most priority against common cyberevils in the region.
4. Your Rights
4. Your Rights
You may also request deletion, update or access to any personal information that we hold about you at any time. Contact us simply through our official channels on website to reach out for support and you’ll hear from us soon. We only retain personal information for as long as is necessary and then we delete it, or remove the personally identifiable information.
5. Policy Updates
5. Policy Updates
We may amend this privacy statement in accordance to changes of our services or the law. All updates will be clearly listed in the Update Section on this page. If you continue to use Castle after the changes are in effect, then you have agreed to the updated policy. For any inquiries please contact our support team and we will always do everything we can to protect your privacy.